Our frequently asked questions

    Q. Can I swap the bracelet attached to the poem card for another bracelet I've seen on your store?

    A. Yes, of course! Head over to ‘Create Your Own’ and follow the two-step process.

    Q. If I pay for 24 hour Tracked Delivery, will my item arrive the next day?

    A. Please see our ‘Shipping’ page which has all the information you need to know!

    Q. Are the poem cards customisable?

    A. Unfortunately not, we don't have the infrastructure to print on demand (just yet). We can, however, write a personalised message on one of our postcards for you. Just pop a gift message in the box at checkout and we'll do the rest!

    Q. Will any invoices/receipts be included in the package? I don't want the recipient to see this!

    A. No, all invoices/receipts are sent digitally to the purchaser only. We NEVER include these details with our packages unless requested.

    Q. How can I care for my Letterbox Love Jewellery?

    A. A. Head over to our Jewellery Care Page (in our footer) for all the helpful tips you'll need to get longevity out of your jewellery.

    Q. How do I become a stockist?

    A. If you have a registered business and you are keen to stock Letterbox Love, please email info@letterbox-love.co.uk with your business name and we will send you a trade catalogue. Our collections can also be found through the Trade link in the banner on our website.

Please feel free to email us info@letterbox-love.co.uk if you have any other questions as we will get back to you as soon as we can!