Shipping Policy

 Shipping Terms

For UK Standard and Premium delivery, we will dispatch your order on the same day if the order is placed before 15:00. Orders placed after 15:00 will be dispatched the following day, except orders made after 2pm on Friday which will be dispatched the following Monday (excl Bank Holidays) . You will receive an email once your order is dispatched.

For for UK 24 Hour Tracked delivery, we will dispatch your order on the same day if the order is placed before 15:00. Orders placed after 15:00 will be dispatched the following day, except orders made after 15:00 on Friday which will be dispatched the following Monday (excl Bank Holidays) . You will receive an email once your order is dispatched.

All items will be posted via Royal Mail, please note the following information:

UK Premium Delivery - Free for orders £15.00 and over - This is a Royal Mail 1st Class Delivery service, which aims to deliver the next working business day (excludes bank holidays and weekends). You can upgrade to UK Premium Delivery for £1.00 if your order does not qualify for free.

UK Standard Delivery - Free 

This is a Royal Mail 2nd Class delivery service, which aims to be delivered within the following 2-3 working days (excluding bank holidays and weekends).  

UK 24 Hour Tracked Delivery - Free for orders over £100 -  This is a Royal Mail Tracked 24 hour delivery service which aims to deliver the next working day (excludes bank holidays and weekends) and includes compensation cover up to £100 and tracking to delivery point and SMS or email notifications. You can upgrade to UK 24 Hour Tracked Delivery for £3.50 if your order does not qualify for free.

Other information:

  • Delivery times are for in-stock products only
  • UK shipping only 
  • All individual orders are hand gift wrapped
  • Orders of 4 or more products will be sent in a small box 
  • Please note due to COVID -19, delivery times may be delayed, but if you experience a delay longer than 10 business days please contact us at info@letterbox-love.co.uk so we can look into this for you.